Service with a Smile
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Customer Service reps help satisfy customer needs while meeting organizational objectives.
Some of the traits or skills needed in your resume are outlined in the sample customer service resume.
Including these are sure to capture an employer's attention!- Highly Personable - reps are usually the only perception of the organization a customer experiences.
- Conflict resolution skills - able to satisfy a customer's complaint while still meeting organizational objectives.
- Organizational skills
- Computer skills
While this is not an all inclusive list of traits or skills when coupled with the customer service resume sample
listed below it should provide a foundation from which you can build a compelling resume.
123 City Street
Anywhere, USA 12345
233-555-9876
susan@mydomain.com
QUALIFICATIONS SUMMARY
Engaging Customer Service Professional with over five years of experience in customer service and support, account management, problem-solving, and call-center operations.
- Talent for identifying customer needs and presenting appropriate company product and service offerings to address issues.
- Designed and implemented a customer satisfaction survey reducing customer complaints by 35%.
- Selected by over 200 customers for three consecutive months as the "Customer Service Representative" of the month.
- Proficient with Microsoft Office products (Microsoft Word, Excel, PowerPint, Access, and Outlook).
Notice how the person in this customer service sample resume uses action words like: engaging, proficient, implemented to garner the employer's attention!
Customer Care Supervisor (2004 to Present)
People's Insurance Collections - San Diego, CA
Customer Care Supervisor for a major insurance company with over 5,000 clients in the San Diego area
A team player promoted to supervisor of the call center managing 10 employees in support of internal and external
customers. Collabrate with management team to create strategic plans to accomplish organizational goals while
enhancing customer satisfaction. Work closely with employees by identifying training needs and providing assistance
in opening new accounts and upgrading existing services.
- Initiated a sales performance program working with an International trainer emphasizing cold-calling techniques and connecting with the customers resulting in a 9% increase in new sales over a 10-month period.
- Developed product awareness program increasing employee knowledge equipping them to better serve client base.
- 360 performance evaluation included positive comments from employees, peers, and senior management.
This customer service sample resume is written from the employer's point of view. There would be no problem figuring out how this person can bring value to the organization.
Customer Service Account Representative (2002 - 2004)
Recruited to provide professional personalized service to a block of 300 People's Insurance accounts. Processed claims,
answered questions, responded to concerns, and effectively resolved customer complaints. Assisted human resources
in updating training materials for sales division.
- Selected to assist a 15-person sales team in the upgrading of existing services along with opening new accounts.
- Maintained daily, weekly, and monthly sales and service statistics receiving an excellence in data management during a quarterly audit.
- Received Customer Service award for excellence in resolving over 20 customer complaints in a 6-week period.
Blaine Collections - Seaside, CA (1999 to 2002)
Served as a Collections Specialist for a private collection agency responsible for medical billing collections with 5 clinics.
Interfaced with customers and insurance representatives to identify billing needs, field questions, and facilitate payment of outstanding balances. Prepared written responses to inquiries from major insurance agencies.
- Dramatically enhanced customer-satisfaction ratings by expediting all claims and ensuring a high degree of accuracy.
- Consistently worked through difficult issues with client and insurance agency resolving billing complaints.
This is a professional customer service sample resume that shows a good employment history with movement into positions of more responsibility.
Associates of Arts - Communications & Public Relations
Anytown Community College, Anytown, USA, 1999
This customer service sample resume is just an example of what one should look like. Focus on those skills that will retain customers while benefiting the organization and your resume should sing - "Interview me Now!"